Refund Policy
Welcome to the AmberGrain Refund Policy page. At AmberGrain, located at 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA, we strive to ensure that our customers are satisfied with their purchases. However, we understand that there may be instances where you would require a refund. Below is our Refund Policy which outlines the conditions under which a refund may be available to you.
1. Refund Eligibility
To be eligible for a refund, your item must be in the same condition that you received it, uneaten, and in its original packaging. You must also provide the receipt or proof of purchase. Please note that certain types of items cannot be returned for a refund, such as personalized orders or those made to customer specifications unless they are defective or were damaged upon arrival.
2. Refund Period
Refund requests must be made within 24 hours after the delivery of your product. Any request beyond this time frame will not be accepted, as we assume the product has been consumed or used as intended.
3. Process for Requesting a Refund
To request a refund, please contact us at +44 20 7946 0958 or through our website at ambergrain.site. Our customer service team will guide you through the process. You may be required to return the product to 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA. Once we receive your returned item, we will inspect it and notify you on the status of your refund request.
4. Refund Method
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
6. Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
7. Exchanges
We only replace items if they are defective or were damaged upon arrival. If you need to exchange it for the same item, send us an email and send your item to: 43 Bedford Street, Westminster, London, United Kingdom, WC2E 9HA.
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We at AmberGrain value your patronage and hope that your experience with our products is always positive. Our Refund Policy is designed to provide a transparent and fair process should you feel the need to return your purchase for a refund. If you have any questions or concerns, do not hesitate to contact us at +44 20 7946 0958.
Note:
The above Refund Policy is valid as of January 1, 2023. AmberGrain reserves the right to modify or replace any part of this policy at any time without prior notice. It is advised to review this policy periodically for changes.